Frequently Asked Questions

  • Can I schedule my Service Appointment online?

    Yes you can! Click here to fill out our online Service Appointment form and one of our Business Development Centre Agents will contact you to confirm your appointment details. 

  • What is a Disposal/Environmental Fee?

    This is the fee that the Ontario Government has implemented to properly dispose of hazardous fluids and containers from you vehicle. These materials and their containers require special handling at the end of their useful lives to ensure they don't harm people, animals or the environment. For more information, please contact one of our Service Representatives.

  • Do I need to wait at your dealership while my car is being serviced?

    No. We can arrange alternate transportation for you if there is somewhere you need to be. When your vehicle is done being serviced, we will pick you up and bring you back to pick your vehicle up. Please contact our Service Department for more information.

  • Do you have a Collision Centre at your dealership?

    Yes! Erin Park Lexus is proud to be working with Atlantic Collision Group to repair any body damage to your vehicle. Our Collision Centre representative is located at our Toyota dealership right in the Service Drive-thru and is available to help you Monday-Friday from 8:00am to 4:00pm and on Saturday from 9:00am to 12:00pm.

  • When should I replace my remote key battery?

    You should be replacing your remote key battery once a year. Visit our Parts Department to have yours replaced today!